on 03-08-2020 18:05. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. QuickStart, set up and connections. I can only find the TV socket. Even after scraping the connection might not be a very good one. Thanks for the reply. 18-02-2023 10:23 - edited 18-02-2023 10:33. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Praying the white is the virgin one. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Broadband and phone deals. Push the red label end of the white cable, into the wall socket. Everything you need is posted to you. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Very poor advice. We have tried plugging it into the only box we found it would fit but no luck. The Openreach sockets do not work for Virgin Media. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. We also don’t have an Ethernet point only an old BT outreach 5C box. I have received my quick start-up kit. When plugged into either cable the hub just - 5440321. Account - Mobile. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Options. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. Call the pre-installation and delivery team on 0800 052 1734. Then push the connector VM have provided over the screw thread. on 15-02-2022 10:03. Back a step. #1. I’ve ordered a broadband only package and it said I was applicable for a self install kit. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 1 [or 192. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. The phone number doesn't connect you. 3 Switch off at the socket and unplug your TV box. 19 minutes ago. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. Virgin Media; My Virgin Media; Shop;. My Virgin Media App. Get the Hub ready by connecting the wires. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Or wait here a day or two for a VM Mod to pick this up. Plug into the wall socket. If you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Options. 0 A Socket Wall Plate Module, 50x25mm. • Using your TV remote push the Input, AV or Source button. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Following the installation and verification of its functionality, you can browse the web or. on 06-03-2023 09:36. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. on 05-09-2023 20:36. Virgin Media;. Plug the cables into the Hub. on 04-02-2023 11:17. 23/04/17 - 06:45 #6. Save £105. Get virgin engineer to move the wall socket. Call the pre-installation and delivery team on 0800 052 1734 explain. My Virgin Wall socket not same as installation guide that one. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Each box will also need to be connected to your VM Hub modem via Ethernet or Wi-Fi. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Plug into the Hub. I'd like to move my virgin set top box but the current cable isn't long enough. In response to Llfamily. There should then be. We have the quickstart pack but sadly cannot get broadband set up and working. Had arranged self-install as per suggestion from VM. The isolator has a terminator cap (marked below) fitted to the open end. On your installation day, your engineer will arrive in a. The OUT terminal from the Technetix isolator has a terminator cap on it. Back a step. Account - Mobile. If I couldn't get the proper wall socket, the internet is not going to be set up su. These enter my house via an air brick/vent very close to. Failing this. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. I have also checked outside and there is no box either on my property or on my boundary wall. It could be that a previous owner has cut the cabling out. I recently got Virgin broadband installed. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Absolutely not. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I am trying to set up our wifi. I am so sorry to hear that you seem to be missing a wall socket in the home. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. To best look into this, I am sending a private message. Or you may be quicker than average! You won’t be involved the whole time. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're in the process of deciding, and you want to know the ins and outs of the installation process. CryptoQuickStart, set up and connections. I have been given other details for the account such as the account number/area code and. Installation problems. Push fit the VM-supplied lead onto the socket. . So, a 50 minute broadband, TV and phone. The second two black cables are from a satellite dish, used by. There are multiple different branded wall boxes inside our flat but none. Account - Mobile. This latest future-proof WiFi. The coax cable from the study can be used for the other 360 box in the kitchen. Thank you for the tel no. Broadband and TV deals. There are two options for to your TV. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. The wall box may be branded with the logos of an old cable TV company (not VM). Options. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Try tracing the cables back to the house from the brown box outside. 0 Kudos. I have only got one rectangular shaped white socket (Shown. You should see a welcome screen, then the Virgin Media start up screen. The cable could be hidden within, or behind, furniture. We are setting it up but are unsure how to connect it into the broadband. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Manage Your Account. The new fibre phone line is designed to work with the same phones as the old copper line. . Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. Follow these simple installation steps for your Virgin Media home phone set up. Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. If you're happy with this and for the charge we can make the arrangements for you 🙂. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Surly there has been a connection previously otherwise we wouldn't have bee. Almost done. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. - 5250024It has two outputs on the left of the wall box. No Virgin Media Wall socket . Being connected to the internet is one of the most important modern essentials in 20. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. Firmly push the end of the. on 03-08-2020 18:05. Pop the power cable into a nearby plug socket, and turn it on. So, a 50 minute broadband, TV and phone. Hello, I recently got the virgin media super hub and the coaxial cable they gave me with the box fits in the back of the hub fine but not in to the wall. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied, to remove it. Reply. connector cable from the wall socket, as we’ll be re-using that later. Installing and configuring your kitMeasuring a compact 230x153x55mm and weighing 1. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. All the apps will work, and you can watch your recordings - your mini box connects to the main box. Browse Virgin Media Virgin Media Community. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Download it now and enjoy the. . Just. Solved: Hello, I've just recieved our VM hub5 and unable to install ourselves due to no VM wall socket. We would like to show you a description here but the site won’t allow us. We have a TV and broadband but no landline required. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Call the pre-installation and delivery team on 0800 052 1734. However, since theres no virgin media socket is it possible if someone who works at v. But I have no Virgin Media Wall socket in my house. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Or a VM person will sort it for you when they get here in a day ot two. Socket should be on the underside. Browse Virgin Media Virgin Media Community. 132Mb average speed. See where this Helpful Answer was posted. log into hub3 - 192. Plus, again optionally, a cable will be run to a phone socket for the phone service. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Dec 24, 2009. 2. A VoIP system works by taking your analogue voice signals, converting them into digital signals, then sending them as data over your broadband line. The other is marked TV, & this is used for TV & Broadband. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. com email address to different Virgin account. How can I book a technician in QuickStart, set up and connections 10 hours ago;However the virgin media wall socket did not have any wires on the bottom of it like it is - 5410515. 95. QuickStart self-install pack delivery delayed by over 1 month. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Step 2: Order your TalkTalk Broadband service. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Thank you for your post and welcome to the community. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Next, connect the power cable. The first thing is to start making alternative arrangements for your internet connectivity. We have the quickstart pack but sadly cannot get broadband set up and working. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. But I have no Virgin Media Wall socket in my house. Hello VLNeedham. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. The installation should take around an hour. . Customers can opt for a shorter contract of 6 months, but the new phone line installation cost then goes up to £79. Is it necessary to plug the cable to socket for having wifi, if so what can I. (I did this video to help/guide new engineer as I did not find any for my self when I started. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Hello, I'm trying to set up my Virgin Media broadband. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Within 30 daysOn top of that, Virgin Media also offers a self-install option. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Very Insightful Person. Openreach would normally use the existing route that your telephone line would take. I have the new one as. Don’t plug the power cable into a plug socket yet. All. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Seller: rurah_30 ️ (460) 99%, Location: London, GB, Ships to: GB & many other countries, Item: 385996921272 Genuine Latest Virgin Media White Internal use Wall Box + Isolator. That is the correct fitting, it should push on unless its too loose inside the large housing. (I did this video to help/guide new engineer as I did not find any for my self when I started. No Virgin Media have their own network which is separate to Openreach`s. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. The cable terminates on a box indoors wherever you want it, within reason. Direct Save Telecom. Solved No Virgin Media Wall Socket At Installation Community 4832746. Connect the Hub’s power cable with the blue tab. Call the pre-installation and delivery team on 0800 052 1734 and request a tech visit. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We would like to show you a description here but the site won’t allow us. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Options. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. We would like to show you a description here but the site won’t allow us. Excellent shop. Now to my Issue: I opted for the self-installation ki. Tudor. I have taken a look on our side and it looks as though you have spoken with the team regarding this. in Networking and WiFi Sunday; No Virgin Media Wall socket . Welcome to the community and thanks for taking the time to post here on the forums. We would like to show you a description here but the site won’t allow us. Next, connect the power cable. SpeedHello, I just moved in my new flat and I received the QuickStart installation package today. This promotion means you won’t pay the usual setup fee of £35. Try the automated service status number 0800 561 0061 to check for any faults in your area. Options. Call the Pre-installation and delivery team on 0800 052 1734. It covers topics such as remote control, recording, apps, settings and troubleshooting. Speedvirgin media internal wall box. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Hello, my isolator cable does not fit into the virgin media wall socket. Security matters. Back a step. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sometimes there is no wall box, just a trailing cable. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. 95 when taken with an 18-month contract on the line rental, which costs from £17. Some new sockets may look like one of the below. Can anyone tell me what the case is called, confirm its needed and. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. No, any cables within the house can be touched as much as the householder wants to touch them. You may need to use the spanner provided. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. There should be an external omnibox (picture below) check for that and see if you can find the internal cablingOptions. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. We installed our router etc ourselves. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. on 24-01-2022 21:07. Networking and WiFi. Options. Virgin Media engineer installation. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. How can I speak to someone about getting one installed. Plug into the Hub . Nearly there… the update might take up to 30 minutes, so it's time to hit pause again. See this. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. While it's possible to add inclusive calls. Genuine Latest Virgin Media White Internal use Wall Box + Isolator. 12. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Tudor. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. on 17-12-2022 10:39. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. PRO SIGNAL. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. See below for suggestions to the regular 'missing socket' questions which are posted on here. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Re: Installation not workingUSB 2. Put simply, it refers to making phone calls that are made through the internet, rather than through a regular landline or a mobile network. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Fitting a new Virgin media wall socket in QuickStart, set up and. However, there is no Virgin Media Wall socket in my house. in Networking and WiFi yesterdayJust like the other posts- I do not have a virgin media wall box. on 21-02-2023 17:48. This is designed to push over the existing screw connector the outlet has. We have the quickstart pack but sadly cannot get broadband set up and working. . If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. -a power cable for the hub's adapter. Hi, I have ordered a self installation kit for broadband and landline. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Options. Can I have engineer visit and setup it? Thanks. Adduxi. QuickStart, set up and connections. Suitable for a range of multimedia installations. Direct Save Telecom offer new phone line installations for £39. One of them was Telewest. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Choose the best spot for your wifi hub. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Account - Cable. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. Plug the cables into the hub. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. You can workaround it simply without the need for a cable. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Its a flat £25 charge to move the connection points and rebalance power levels. It feels like I need to just obtain a connector to enable the two to fit. He - 5270179. Call the Pre-installation and delivery team on 0800 052 1734. Last up, we need to get your phone connected. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit. Virgin Media; My Virgin Media; Shop;. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Part of the Pro Signal range of modular wallplates; standard USB connection module with flylead. I will send a private message - watch out for the purple envelope 🙂 Kind regards. Plug the cables into the Hub. Plug into the Virgin Media wall socket. I don't have a virgin media wall socket and this is stressing me out. Options. Account - Cable. This hole will typically be up to 1cm in diameter and often positioned near your front door. It is surface clipped usually. Virgin Media; My Virgin Media; Shop; Help;. Hi! New to the UK and just moved into our first home here. You need to go outside and locate the brown or grey omnibox on the wall. How can we - 5041171Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. correctly to the Virgin Media wall socket, please follow these instructions to get set up. There are 10 types of people: those. on 03-08-2020 18:05. Eric714. ahhh the rubbish that is CS - you could try this. I have signed up as a new user for Virgin Fibre. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. So you've settled to join Virgin Media and thee want until know to ins and outs of the installation process. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. Don't touch it. ; Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Occasionally only a very short stub of wire is left behind often hidden. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. and view the images for a range of different wall box options.